Web Help Desk Api

Now we can see an exact number of open tickets at any given time. A java wrapper around the web help desk rest api. It s so great our other non it support departments have begun using web help desk to keep them on track and on time.

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The web help desk application programming interface api supports the representational state transfer rest architecture for creating reading updating and deleting data in web help desk.

Web help desk api. Jitbit web based help desk ticketing system includes rest api that can be called from external apps inbound integration and api hooks that can call external apps outbound integration. Use the following checklist to guide you through the deployment procedures. Suggested edits are limited on api reference pages. The networked help desk provides a way that companies can uniformly communicate help desk information between various departments.

Authenticate username password api key session key create update tickets. Web help desk rest api guide. While primarily used by information technology departments the software is utilized in other support environments facilities management human resources etc. Almost all the time requests would get lost in the clutter.

Allows you to interact with the solarwinds web help desk rest api from you java applications seamlessly. I m able to get tickets and to post tickets using client credentials i have a similar problem as kanwargrewalpec i m not able to get requesttypes using those credentials if the api allows to submit tickets it should allow to get request types for the client to select please don t tell me the only way would be. Enable fips in a new deployment. Execute custom python or vb scripts on servicedesk plus with the api integration.

The api address is. Hosted or self installed doesn t matter. Network performance monitor npm netflow traffic analyzer nta network configuration manager ncm ip address. This architecture uses a url that uniquely identifies a web help desk resource such as a ticket or a ticket list with an http request method identifying an action to be taken on the resource.

Https helpdesk url api where helpdesk url is the helpdesk application address. I m able to authenticate using client credentials. By browsing this website you consent to the use of cookies. I am trying to link a.

Integrate and exchange data between servicedesk plus and your custom apps web services and web forms. This website uses cookies. Does anyone have an example of a php curl put method for web help desk. The api is based on the solarwinds web help desk rest api documentation for 12 2 0 found here.

If you are installing web help desk for the first time in a new deployment all cryptographic modules incorporated in web help desk 12 4 and later are fips 140 2 compliant. Invoke apis across different it help desk modules like request problem change projects assets purchase contracts cmdb solutions reports and dashboards without logging on to the servicedesk plus. Prior to using of solarwinds web help desk we would only use email to receive support requests. Solarwinds web help desk integration.

Solarwinds web help desk is a web based help desk software used for tracking support requests for enterprises and educational institutions.