What Do Front Desk Clerks Do

Also known as a front desk receptionist. Provide information about tourist services activities and. While most hotel front desk clerks work during normal business hours hotel front desk clerk positions have the opportunity to work nights and weekends as most hotels have someone servicing the front desk 24 hours a day.

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They keep track of room assignments and registration information and also process and answer questions about payments.

What do front desk clerks do. He customarily answers phone inquiries greets guests as they arrive to check in and assigns rooms. Front desk clerks also answer questions about the hotels and help coordinate guest services. When guests depart the agent is typically the person who settles their accounts before they leave. Hotel front desk clerks make 52 less than the average american worker.

Hotel motel and resort desk clerks accommodate hotel motel and resort patrons by registering and assigning rooms to guests issuing room keys or cards transmitting and receiving messages keeping records of occupied rooms and guests accounts making and confirming reservations and presenting statements to and collecting payments from departing guests. They perform essential front desk administrative duties including answering phone calls greeting clients and overseeing the office budget. A morning clerk at a hotel is the staff member that manages the front desk in the morning. You may encounter the morning front desk clerk if you are checking out early from the hotel.

Hotel front desk clerks in hawaii are the best paid making 44 250. According to the bureau of labor statistics hotel front desk clerks in the united states earn an average of 25 130 a year equivalent to 12 08 an hour. Keep a record of vacancies bookings and room assignments. Hotel front desk clerks spend much of their day standing upright at their desks working with hospitality management software but take time away from this work to assist.

A front desk clerk represents the first point of contact with the clients of a business hotel or doctor s office. Front desk clerks work directly with the public often in the hospitality industry or in a related field. Register guests assign roomsand arrange porters housekeeping and transportation services. Hotel front desk clerks assist hotel guests with registration checking in and checking out and addressing any issues that might arise during the guest s stay.

When you take a position as a front desk clerk it s important that you be able to work well under pressure and maintain a consistently pleasant and professional personality when communicating with the public. A front desk agent is the person who is normally the first point of contact for guests and prospective guests at hotels motels inns and lodges. Receive reservations by telephone in person fax or email. Do hotel front desk clerks make a lot of money.

There were 22 200 workers employed in these occupations in 2004 an increase of 33 since 1997. What do front desk clerks do. What is the average pay for hotel front desk clerks. These professionals are often the first impression that anyone has of a business whether it s a hotel doctor s office or other institution.

22 of hotel front desk clerks are employed only on a part time basis. There were 22 200 workers employed in these occupations in 2004 an increase of 33 since 1997.